17EN8. TroubleshootingTable 13 contains instructions to help you solve malfunctions or errors that may occur during the installation stage or in case of failure.Table 13 - TroubleshootingSymptoms Probable cause and possible solutionThe radio transmitter does not control the doorand the LED on the transmitter does not lightup.Check to see if the transmitter batteries are exhausted; if necessary, replace them.The radio transmitter does not control the doorand the LED on the transmitter lights up.Check to see if the transmitter has been memorised correctly in the radio receiver.Check that the emission of the transmitter radio signal is correct by means of this empiricaltest: push a key and rest the LED on the aerial of a normal radio (ideally an economicalone) that is switched on and tuned in, as close as possible, to 108.5Mhz FM; a slightcrackling sound should be heard.No manoeuvre starts and the OK LED fails toflash.Check that OVO is being powered at the mains voltage of 230 V. Check to see if fusesF1 and F2 (fig. 46) have blown; if necessary, identify the reason for the failure and thenreplace the fuses with others that have the same current rating and specs.No manoeuvre starts and the flashing light is off. Make sure that the command is actually received. If the command reaches the Step-by-Step input, the OK led flashes twice indicating that the command has been received.No manoeuvre starts and the flashing lightflashes a few times.Count the flashes and check the corresponding value in table 14.The manoeuvre starts but it is immediatelyfollowed by a reverse run.The selected force could be too low for this type of door. Check to see whether there areany obstacles; if necessary increase the force.8.1 - Diagnostics and signalsA few devices give out special signals that allow you to recognise the operating status or possible malfunctions.8.1.1 - Flashing light and courtesy light signalsDuring the manoeuvre, the flashing light, flashes once every second if connected. When something is wrong, the flashes are more frequent:the light flashes twice with a 1 second pause between flashes. The courtesy light gives the same diagnostics signals.Table 14 - FLASH flashing light signalsQuick flashes Cause Action2 flashes1 second pause2 flashesTriggering of a photocell At the start of the manoeuvre, one or more photocells are preventingmovement; check to see if there are any obstacles.This is normal when there is an obstacle impeding the closing movement.3 flashes1 second pause3 flashesActivation of the "motor force"limiting deviceDuring the movement, the door experienced excessive friction; identify thecause.4 flashes1 second pause4 flashesActivation of the STOP input At the start of or during the manoeuvre, the STOP input was activated;identify the cause.5 flashes1 second pause5 flashesError in the internal parametersof the electronic control unitWait at least 30 seconds, then try giving a command; if the conditionpersists, it means there is a serious malfunction and the circuit board has tobe replaced.6 flashes1 second pause6 flashesThe maximum manoeuvre limit/hour has been exceededWait for a few minutes until the manoeuvre limiting device drops to under themaximum limit.7 flashes1 second pause7 flashesThere is an error in the internalelectric circuitsDisconnect all the power circuits for a few seconds and then try giving acommand again; if the condition persists, it means there is a serious faulton the circuit board or the motor cabling. Check and replace as necessary.