SecureLinx SLP Remote Power Manager 565: Troubleshooting and Technical SupportTechnical SupportIf you are experiencing an error that is not described in this user guide, or if you areunable to fix the error, you may: Check our online knowledge base at www.lantronix.com/support. Contact Technical Support in the US:Phone: 800-422-7044 (US only) or 949-453-7198Fax: 949-450-7226Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Mondaythrough Friday, excluding holidays. Contact Technical Support in Europe, Middle East, and Africa:Phone: +49 (0) 89 31787 817E-mail: eu_techsupp@lantronix.comFirmware downloads, FAQs, and the most up-to-date documentation are available at:www.lantronix.com/support .When you report a problem, please provide the following information: Your name, and your company name, address, and phone number Lantronix model number Lantronix serial number Software version Description of the problem Debug report (stack dump), if applicable Status of the unit when the problem occurred (please try to include informationon user and network activity at the time of the problem)