Troubleshooting 7-41COLLECTING TROUBLE LOGSIn the event of trouble, you can get information in the procedures described below:IMPORTANT: You can perform the procedures described below only when you are asked by yourmaintenance personnel to get trouble logs. When the system restarts after the trouble, it may show a message that there is a shortage ofvirtual memory. However, continue the system startup. If you reset and restart the system,you cannot get correct information.Collection of Event LogsCollect the logs of various events that have occurred in the NEC Express5800/ft series. It isrecommended that you collect all the logs of [Application Log], [Security Log] and [System log] bythe following procedure.IMPORTANT: If a STOP error or system error has occurred or the system has stalled, restartthe system, and then start collecting event logs.1. Click [Start] - [Settings] - [Control Panel] - [Administrative Tools] - [Event Viewer].2. Select the type of the log to be collected.[Application Log] contains events related to the applications that were active atoccurrence of the events. [Security Log] contains security-related events. [System Log]contains events that occurred in system components of Windows Server 2003, EnterpriseEdition.3. Click [Save Log File As...] in the [Action] menu.4. Enter the name of the target archive log file in the [File name] box.5. Select the format of the target log file from the [Save as type] list box, and click [OK].
