11-4 Getting Service and SupportNECC Support ServicesNECC also offers direct technical support through Support Services. (NECC SupportServices is for U.S. and Canadian customers only; international customers shouldcontact the local NEC office or dealer for the support and service available in yourcountry.)Direct assistance is available 24 hours a day, 7 days a week. Call the NECC SupportServices, toll free, at 1-800-632-4525 (U.S. and Canada only) for the following support.! System hardware — toll-free phone support is limited to the length of the standardwarranty.For hardware support after the standard warranty, get system hardware support for afee.! Preinstalled software — toll-free phone support for 90 days from the time of yourfirst call to the NECC Support Services.After the initial 90 days, get preinstalled software support for a fee.Please have available your system's name, model number, serial number, and as muchinformation as possible about your system's problem before calling.For outside the U.S. or Canada, please contact your local NEC office or dealer for thesupport and service available in your country.Email/Fax to Support ServicesThe NECC Support Services offers technical support by email over the Internetnetwork if you have a modem. The Internet address is:tech-support@neccsd.comYou can also fax technical questions to the NECC Support Services if you have accessto a fax machine or fax/modem. The fax number is:801-981-3133When using the email or fax support service, you should include the following words inthe subject field for prompt response from the appropriate technical person:! Desktop! Monitor! Notebook.
