Napoleon Oakville GDIG3 Series Owner's Manual

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Napoleon Oakville GDIG3 Series Owner's Manual Manual pdf 24 page image

W415-1867 / B / 02.07.19EN24troubleshooting11.0 troubleshootingsymptom problem test solutionFlame is a blue, Blockage in vent. - Remove blockage. In really cold conditions, ice buildup mayoccur on the terminal and should be removed as required.White / grey film formson glass.Sulphur from fuel is beingdepos-ited on glass, logs, or-surfaces.- Clean the glass with a recommended gas fireplace glasscleaner. DO NOT CLEAN GLASS WHEN HOT.- If sulphur deposits are not cleaned off regularly, the glass maybecome permanently marked.Exhaust fumes smelledin room, headaches.Appliance may be leakingexhaust fumes into the room.- Check firebox glass door was properly reinstalled after cleaningIf not rectified, turn off appliance. Contact a qualified technician.Pilot will not light. Makesnoise with no spark atpilot burner.No siginal from remote with nopilot ignition.- Reprogram receiver code.- Replace battery holder (including switch), if applicable.Pilot sparks but willnot light.Gas supply. - Contact a qualified technician.Out of propane gas. - Fill the tank.Remote control (if equipped). - Follow reprogramming instructions for specific remoteinstalled with your appliance.- Replace remote control.Battery holder (includingswitch) is in “off”position; burner comeson.Battery holder (including wallswitch) mounted upside down.- Reverse.Battery holder (including switch)and/or wire is grounding.- Replace.- Check for ground (short); repair ground or replace wire.Faulty wire - Replace.Remote control and/orbattery holder (includingswitch) is not functioningproperly.Remote control lights butno spark or flame. (Remote islocked out).- Reset by turning power source off then on.Battery holder (including switch)or remote has low battery.- Replace batteries.Error with synchronizing. - Reset battery holder (including switch) and remote control.Remote too far away frombattery holder (including switch).- Refer to “wiring diagram” section in the Installation manual.If back up batteries are installed, they must also beremoved to re-programnote:Flames are veryaggressive.Door is open. - Ensure door is secured properly. If not rectified, contact aqualified technician.Appliance won’tperform anyfunctions.No power to the system. - Check breaker to verify it’s in the “on” position.Battery holder (including switch)in wrong position (if equipped).- Verify that the 3 position switch on the battery holder (includingswitch) is in the remote position (middle).Battery holder, battery holder(including switch) and/or remotecontrol isn’t operational.- Check battery power and battery orientation.lazy, transparent flame