A-2 Administration GuideNote: If you are attempting to modify the IP address or subnet mask from a previous, successful configurationattempt, you will need to clear the IP address or reset your Netopia 4741 to the factory default beforereinitiating the configuration process. For further information on resetting your Netopia 4741 to factory default,see “Factory Defaults” on page 14-6.Console connection problemsCan’t see the configuration screens (nothing appears) Make sure the cable connection from the Netopia 4741’s console port to the computer being used as aconsole is securely connected. Make sure the terminal emulation software is accessing the correct port on the computer that’s beingused as a console. Try pressing Ctrl-L or Return or the up or down arrow key several times to refresh the terminal screen. Make sure that flow control on serial connections is turned off.Junk characters appear on the screen Check that the terminal emulation software is configured correctly. Check the baud rate. The default values are 9600, N, 8, and 1.Characters are missing from some of the configuration screens Try changing the Netopia 4741’s default speed of 9600 bps and setting your terminal emulation softwareto match the new speed.Network problemsProblems communicating with remote IP hosts Verify the accuracy of the default gateway’s IP address (entered in the IP Setup or Easy Setup screen). Use the Netopia 4741’s Ping utility, in the Utilities & Diagnostics screen, and try to Ping local and remotehosts. See “Ping” on page 14-2 for instructions on how to use the Ping utility. If you can successfully Pinghosts using their IP addresses but not their domain names (198.34.7.1 but not garcia.netopia.com, forexample), verify that the DNS server’s IP address is correct and that it is reachable from the Netopia 4741(use Ping). If you are using filters, check that your filter sets are not blocking the type of connections you are trying tomake.Local routing problems Observe the Ethernet LEDs to see if data traffic flow appears to be normal. Check the WAN statistics and LAN statistics screens to see more specific information on data traffic flowand address serving. See “Statistics & Logs” on page 13-4 for more information.
