159TroubleshootingTechnical Notes and IndexImage mode not available. Another function that restricts the Image modeoption is enabled. 49Skin tones are not softened.• Under some shooting conditions, facial skintones may not be softened.• Use Skin softening in the playback menu forpictures containing more than three faces.104103No sound when shutter isreleased.• Off is selected for Sound settings>Shuttersound in setup menu. No sound is heard withsome shooting modes and settings, evenwhen On is selected.• The speaker is blocked. Do not cover thespeaker.1365, 24AF-assist illuminator does notlight.Off is selected for AF assist in the setup menu.AF-assist illuminator may not light dependingon the position of the focus area or the currentscene mode, even when Auto is selected.53–60,135Pictures appear smeared. Lens is dirty. Clean lens. 145Colors are unnatural. White balance does not match light source. 39Randomly spaced bright pixels(“noise”) appear in image.Shutter speed is too slow or ISO sensitivity ishigh as the subject is dark. Noise can be reducedby:• Using flash.• Specifying a lower ISO sensitivity setting.3042Pictures are too dark(underexposed).• Flash is off.• Flash window is blocked.• Subject is beyond flash range.• Adjust exposure compensation.• Increase ISO sensitivity.• Subject is backlit. Select Backlighting scenemode or use fill flash.302430344230, 59Pictures are too bright(overexposed). Adjust exposure compensation. 34Unexpected results when flashset to V (auto with red-eyereduction).When taking pictures with V (auto with red-eye reduction) or fill flash with slow sync andred-eye reduction in Night portrait scenemode, In-Camera Red Eye Fix may be applied toareas not affected by red-eye. Use any scenemode other than Night portrait, and changethe flash to any setting other than V (autowith red-eye reduction) and try shooting again.30, 54Problem Cause/Solution A
