[ 157 ]Care and maintenance• TROUBLESHOOTINGThe following table lists some common problems and their solutions.Problem Possible cause Possible solutionMy phone isn’tchargingThe charger and phone aren’tproperly connectedSecurely connect thecharger to the phoneThe charger is not properlyplugged into the wallEnsure the charger isplugged in correctlyMy phone isn’tmaking/receiving callsThe battery isn’t charged Charge the batteryThe signal strength is poor If you are indoors,move toward awindowI can’t listento my voicemessagesYou don’t have voicemailserviceCall your wirelessproviderYou haven’t setup yourvoicemail service with yourwireless providerCall your wirelessproviderYou haven’t saved yourvoicemail number toyour phoneSee “Save your voicemailbox number” onpage 74You’ve forgotten your passwordor are entering it incorrectlyCall your wirelessproviderThe voicemail number you’vesaved to your phone is incorrectCall your wirelessproviderWhen I insertmy SIM cardinto anotherphone, it’srejectedFixed dialing is activated onyour SIM card and the receivingphone doesn’t support fixeddialingDeactivate fixeddialing on the SIM
