8 Section 1A: Setting Up ServiceGetting Nokia HelpIf you need help with your 6165i phone, the Nokia CareContact Center is available for assistance. Before calling, werecommend that you write down the following informationand have it available: Electronic serial number (ESN). Your zip code (only in the US).The ESN is found onthe type label, whichis located beneath thebattery on the backof the phone. See“Removing theBattery” on page 22.