Nokia 6800 User Guide 113 Copyright © Nokia 2003Troubleshooting12 TroubleshootingThe following table lists some common problems and their solutions.Problem Possible cause Possible solutionMy phone is notchargingThe charger and phone are notproperly connectedSecurely connect thecharger to the phoneThe charger is not properly pluggedinto the wallEnsure the charger isplugged in correctlyMy phone is notmaking/receiving callsThe battery is not charged Charge the batteryThe signal strength is poor If you are indoors, movetoward a windowI cannot listento my voicemessagesYou do not have voicemail service Call your wirelessproviderYou have not setup your voicemailservice with your wireless providerCall your wirelessproviderYou have not saved your voicemailnumber to your phoneSee “Voice messages”on page 60.You have forgotten your passwordor are entering it incorrectlyCall your wirelessproviderThe voicemail number you havesaved to your phone is incorrectCall your wirelessproviderWhen I insert mySIM card intoanother phone,it is rejectedFixed dialing is activated on yourSIM card and the receiving phonedoes not support fixed dialingDeactivate fixed dialingon the SIMI cannot hearthe radio.A proper enhancement (headset ormusic stand) is not connected tothe phone.No radio frequencies are saved inmemory.Volume needs adjustment.Connect the properenhancement.See “Set a frequency”on page 75.See “Understand yourphone” on page 8 tolocate the volume key.
