[ 167 ]Troubleshooting11 TroubleshootingThe following table lists some common problems and their solutions.Problem Possible cause Possible solutionMy phone isnot chargingThe charger and phone are notproperly connected.Securely connect thecharger to the phone.The charger is not properlyplugged into the wall.Ensure the charger isplugged in correctly.My phone isnot making/receiving callsThe battery is not charged. Charge the battery.The signal strength is poor. If you are indoors,move toward awindow.I cannot listento my voicemessagesYou do not have voice mailservice.Call your serviceprovider.You have not set up your voicemail service with your serviceprovider.Call your serviceprovider.You have not saved your voicemail number to your phone.See “Save your voicemailbox number” onpage 67.You have forgotten your passwordor are entering it incorrectly.Call your serviceprovider.The voice mail number you havesaved to your phone is incorrect.Call your serviceprovider.When I insertmy SIM cardinto anotherphone, it isrejectedFixed dialing is activated on yourSIM card and the receiving phonedoes not support fixed dialing.Deactivate fixeddialing on the SIM.
