Running DiagnosticsChapter 19: Maintenance 455To reset the IP60 appliance to factory defaults using the Reset button1. Make sure the IP60 appliance is powered on.2. Using a pointed object, press the RESET button on the back of the IP60 appliance steadily forseven seconds and then release it.3. Allow the IP60 appliance to boot-up until the system is ready.For information on the appliance's front and rear panels, see the Getting to Know Your Appliancesection in Introduction on page 13.Warning: If you choose to reset the IP60 appliance by disconnecting the power cableand then reconnecting it, be sure to leave the IP60 appliance disconnected for at leastthree seconds. Disconnecting and reconnecting the power without waiting mightcause permanent damage.Running DiagnosticsYou can view technical information about your IP60 appliance’s hardware, firmware, license, networkstatus, and Service Center.This information is useful for troubleshooting. You can export it to an *.html file and send it to technicalsupport.To view diagnostic information1. Click Setup in the main menu, and click the Tools tab.The Tools page appears.2. Click Diagnostics.Technical information about your IP60 appliance appears in a new window.3. To save the displayed information to an *.html file:a. Click Save.A standard File Download dialog box appears.b. Click Save.The Save As dialog box appears.c. Browse to a destination directory of your choice.d. Type a name for the configuration file and click Save.The *.html file is created and saved to the specified directory.4. To refresh the contents of the window, click Refresh.The contents are refreshed.5. To close the window, click Close.
