TroubleshootingQ: What is my password for the lock, PIN, or PUKcodes?A: The default lock code is 12345. If you forget the lockcode, contact your device dealer. If you forget a PIN or PUKcode, or if you have not received such a code, contact yournetwork service provider.For information about passwords, contact your accesspoint provider, for example, a commercial internet serviceprovider (ISP) or network service provider.Q: How do I close an application that is notresponding?A: Select Options > Show open apps., and go to theapplication using the menu key. Press and hold the menukey to open the application, and select Options > Exit.Q: Why do images look smudgy?A: Ensure that the camera lens protection windows areclean.Q: Why do missing, discolored, or bright dots appearon the screen every time I switch on my device?A: This is a characteristic of this type of display. Somedisplays may contain pixels or dots that remain on or off.This is normal, not a fault.Q: Why can't my Nokia device establish a GPSconnection?A: Establishing a GPS connection may take from a coupleof seconds to several minutes. Establishing a GPSconnection in a vehicle may take longer. If you are indoors,go outdoors to receive a better signal. If you are outdoors,move to a more open space. Ensure that your hand doesnot cover the GPS antenna of your device. If the weatherconditions are bad, the signal strength may be affected.Some vehicles have tinted (athermic) windows, which mayblock the satellite signals.Q: Why can’t I find my friend’s device while usingBluetooth connectivity?A: Check that both devices are compatible, have activatedBluetooth connectivity, and are not in hidden mode. Checkalso that the distance between the two devices is not over10 meters (33 feet) and that there are no walls or otherobstructions between the devices.146 Troubleshooting