How to get Help11How to get HelpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get technical support for Nortel products is from theNortel Technical Support Web site:http://www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, andtools to address issues with Nortel products. More specifically, the siteenables you to:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel KnowledgeBase for answers to technical issues• sign up for automatic notification of new software and documentationfor Nortel equipment• open and manage technical support casesGetting Help over the phone from a Nortel Solutions CenterIf you don’t find the information you require on the Nortel TechnicalSupport Web site, and have a Nortel support contract, you can also gethelp over the phone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain the phonenumber for your region:http://www.nortel.com/callusGetting Help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use anExpress Routing Code (ERC) to quickly route your call to a specialist in
