Nortel BCM50 Administration Manual

Also see for BCM50: Configuration guide Installation and maintenance guide Keycode Installation Guide Integration guide Installation and configuration guide

Contents

Nortel BCM50 Administration Manual Manual pdf 143 page image

Chapter 10 Routing table administration 143Call Center Telephone Administration GuideExample of a Night Routing TableTo set up the routing table steps shown in “Example of Night Routing Table steps”, follow theprocedure “To set up the Night Routing Table example”.Example of Night Routing Table stepsTo set up the Night Routing Table exampleStep number Type of step Step parameters1 Greeting Greeting 6, non-business hours greetingNot forced playIntelligent Call Input Routing, Basic2 Disconnect There are no parameters for the Disconnect option.1 Press ≤·°‹.Enter the Call Center Administrator mailbox number andpassword, and then press OK.2 Press OTHR.3 Press CC.4 Press SKILL.5 Enter the number of the skillset you want to set up and press OK.6 If the skillset is enabled, press CHNG to disable it.Press NEXT.7 Press NEXT to continue.8 Press NEXT to continue.9 Press OTHR.10 Press ROUTE.11 Press NIGHT.12 Press SETUP.Log:QUIT RETRY OKAdminMBOX AA OTHRAdminGLIST CCR CCCC AdminAGENT SKILL OTHRSkillset:RETRY QUIT OKStatus: xxxxxxCHNG NEXTSkill mbox pswdRESET NEXTSkill mbox pswdRESET NEXTSkillset AdminPARM AGENT OTHRSkillset AdminROUTE OVFLW UNCFRoute TableDAY NIGHT QUITNight routingSETUP QUIT