35Call Center Telephone Administration GuideChapter 4Call Center greetingsAbout Call Center greetingsCall Center greetings encourage callers to stay on the line until an agent is available. You canrecord greetings in different languages and change them as often as you like. If you use Basic CallCenter you can record a maximum of 30 Call Center greetings, or 50 greetings if you useEnhanced Call Center.You can include information in your greetings such as:• your hours of service• a request for callers to have their account number ready• how to leave a message• an announcement of a sale• product lists• upcoming special eventsTypes of Call Center greetingsYou can record different types of greetings for Call Center. Before you record your greeting,determine what information the greeting includes. When you prepare your greeting, includeimportant times and dates. Keep greetings as short and concise as possible. Use the followingexamples of greetings as a reference.General company greeting The general company greeting tells callers they have reached the correctcompany. It can also include the location and business hours of yourcompany.“Thank you for calling Bridgestone Computers. We are located at 52 MainStreet. Our hours of service are Monday to Friday from 8:00 until 5:00.Please stay on the line and an agent will be with you as soon as possible.Or press0 to leave a message and one of our agents will return your call.”Please wait greeting Please wait greetings encourage callers to stay on the line.“All our agents at Bridgestone Computers are currently busy, but pleasehold as your call is very important to us.“Information greeting An information greeting provides messages and announcements to callers.“Thank you for calling Bridgestone Computers. This week we haveextended our hours until we sell all spring merchandise. We will be openuntil 9:00 pm Monday through Thursday, and we will be open until midnighton Friday! Please come in and see us at 52 Main Street.”
