20 Chapter 2 About Call Center telephone administrationN0025637 02Feature Codes used by Call Center Administrators andsupervisorsUse this Feature Code To...Open Mailbox≤ ·°⁄• open skillset mailboxes• record skillset mailbox greetings• listen to messages in the skillset mailboxOperator Settings≤ ·°¤• set or change the operator extension• indicate whether the operator is available• select the day and night service modes for skillsets• change the password for Operator SettingsFor more information on using the Operator Feature Code, refer to “Setting theService Modes for skillsets” on page 148 and “Resetting the Operator password”on page 167.Voicemail DN≤ ·°fi• display the skillset mailbox number (Control DN) for each skillset• display the extension for Message Waiting Indication for the skillset mailbox• reset the passwords of the Call Center Administrator and the operatorFor information on the Control DN, refer to “Determining a skillset mailboxnumber” on page 56.For information on resetting the Operator and Call Center Administratorpasswords, refer to “Resetting the Call Center Administrator password” on page32 and “Resetting the Operator password” on page 167.Display Waiting CallsSkillset Status≤ ·‚·• view real-time status information about skillsets. You can see how busy yourcall center is so that you can adjust skillset staffing• view whether a skillset is enabled or disabled• view the number of agents logged on to the skillset• view the number of calls waiting• view the longest wait time of a callTo provide easy, one-button access to the this feature, program a memory buttonthat has an indicator with ≤ ·‚·.Refer to “Programming a memory button with a Feature Code” on page 19.Log on/Log off≤·‚› • log agents off if they forget to log off.For information, refer to “Logging an agent off” on page 111.Monitor agents≤·‚fi • lets you monitor agentsSupervisor Help≤·‚fl • lets you take agents’ help requestsNot Ready≤·‚°• extend a Break Time period if agents need time after calls to do paperwork orwrap up tasks. For more information about Break Time properties for askillset, refer to “Break Time” on page 41.Note: You can use The Log on/Log off and the Not Ready Feature Codes, but they are usedprimarily by agents. For information on the Feature Codes used by agents, refer to “FeatureCodes used by Call Center agents” on page 21.Note: While you use a feature, if you press the Feature ≤ button your present feature sessionends. Do not press ≤ unless you want to end your current feature session.