Nortel Business Communications Manager (BCM) & Norstar Installation And User Manual

Contents

Chapter 8: AppendicesPage 57• Send a "Text Message" to a telephone set.Extension Display WindowThis window may also be referred to as the Busy Lamp field (BLF)• Displays all system extensions or a defined group to show statuses such as onthe phone, Ringing, Do Not Disturb and notification messages.• Offers single click to transfer calls to an extension• Offers secondary right click functions on extensionsControl Buttons• Standard call control functions such as Answer, Hold, Park, Page and Releaseare displayed for easy selection• System function buttons offer choices for accessing Administrative programming,Group selection and external dialing navigation, System User status.Call ControlConsole.NET emulates call control of your Nortel phone. You may switch betweenusing Console.NET and your phone or vice versa during a call without affecting thecall.Answer• All incoming ringing calls will appear red in the Active Call window. To answer anexternal ringing call, click on the Call Queuing button or click on the ringing callin the Active call window. The call will move to the Personal Call window.Clicking on Call Queuing while already on a call will automatically place yourcurrent call on hold and answer the ringing call. By default, information displayedwill be the length of time that the call has been ringing, the Line Name, Caller IDname & number, DID/DNIS information and Target Line Name• Intercom calls will display the length of time the call has been ringing along withthe extension name. To answer an internal call, click on the call showing in theActive Call WindowHold• To put a call on Hold, click on the Hold button. The call will move from thePersonal Call window to the Active Call window and change to yellow. Theamount of time the caller has been holding for will be displayed. You can add aSticky Message to help identify who the caller is holding forTransfer (blind)• When on a call, left click on the extension button that you wish to transfer the callto. The call will be transferred