Nortel Business Communications Manager (BCM) & Norstar Installation And User Manual

Contents

Chapter 8: AppendicesPage 65Navigator – Group selectionNOTE:• There is a 2-4 second delay before the extensions are displayed afterclicking on the Monitor button. The last group you were viewing willautomatically be presented upon subsequent logins• When exiting Console.NET, the last Group selected will be displayed thenext time the Attendant logs in• If the group was just created, you must hit F5 on the keyboard before it willdisplaySpeed DialingYou can utilize Console.NET’s customer database to speed dial from. Utilizing theNavigator, you can search for a particular Company or Contact and then dial thatCompany or Contact by clicking on it. Navigator will display the Business Phones fieldfor Companies and all phone fields for related Contacts.Company Speed Dialing• Click on the Navigator button• The Navigator screen will open. Select Ext and click in the Company field• Begin entering the company’s name and the Navigator will begin drilling downand displaying the closest match to what you have typed. The Navigator willdisplay all phone numbers in the Business Phones field from a Company record• Once the customer you want to call is displayed, click on the phone number link.Your customer will be called and their name and number will be displayed in thePersonal Call window.• To clear an entry, click on NEW• To close the Navigator window, click on the in the top right corner.