83i2004 Internet Telephone User GuideStandard—Nortel Networks ConfidentialChapter 7TroubleshootingThis section includes instructions for resolving some common problems that youmay encounter. Topics include:• Locating the MAC address• Manually restarting your i2004 Internet Telephone• Call does not connect• Call is connected but there is no audio• Quality of service informationLocating the MAC addressExamine your i2004 Internet Telephone set. The white label underneath and onthe left of the set shows a series of numbers. The last number is the MAC address(similar to 00 60 38 XX XX XX). Write this sequence down for later use. Thefollowing picture shows how to locate the MAC address:
