Troubleshooting the Linux Access Gateway 207novdocx (en) 19 February 20107.9.2 Identity Injection FailuresIdentity injection might fail while trying to inject authentication headers because of improper policyconfiguration or because the Identity Server is not sending values to the Access Gateway.Check the /var/log/ics_dyn.log file for the following error messages: Customer Header Injection Failed. Query String Injection Failed. Authentication Header Injection Failed.To receive help resolving identity injection failures, send the following information to NovellSupport: Linux Access Gateway logs. For more information on how to get Linux Access Gateway logfiles, see “Gateway Appliance Logs” on page 107. Packet Capture. For more information on how to get packet captures, see “Packet Capture” onpage 199.7.9.3 Identity Injection Problems When Using a PasswordManagement ServiceIf you have configured the Identity Server to use a password management service and you have alsoconfigured resources to use Identity Injection policies that inject the user’s password, you need toenable the following touch file:/var/novell/.PasswordMgmtThis file causes the Access Gateway to refresh the user’s credentials so that they match passwordchanges. Without it enabled, if users authenticate, then change their passwords, the Access Gatewayuses the old password in Identity Injection policies.7.10 YaST Goes into a Non-Responsive ModeWhen a Partition Is Deleted or CreatedYaST goes into a non-responsive mode if you click Finish after adding, deleting, or modifying apartition. To work around this problem, click Apply, then click Quit instead of clicking Finish.7.11 Upgrading the Linux Access GatewayRandomly Halts the Embedded Service ProviderAfter upgrading, the embedded service provider sometimes halts at the end of the upgrade process.When this happens, restart the Linux Access Gateway. In the Administration Console, click AccessManager > Access Gateways, select the Access Gateway, then click Reboot.7.12 Using Curl to Download Large FilesIf you use the curl utility to download large files, sometimes, the files might get corrupted. If thishappens, download the file by using the wget utility.
