Troubleshooting 11cm3521 11-111 Troubleshooting11.1 Unable to PrintThis chapter explains the troubleshooting procedures for possible malfunc-tions.Perform the troubleshooting procedures described below if this machinedoes not print after you have sent a print job.Symptom Probable cause ActionThe message “Noprinters are connect-ed.” or “Print error”appears.The printer driver selected forprinting is not compatible with theprinter controller.Check the printer name selected.The network cable, parallel cable,or USB cable is disconnected.Check that the cable is connectedproperly.An error has occurred in this ma-chine.Check this machine’s controlpanel.Available memory space is notsufficient.Perform a test print to checkwhether printing is possible.The network cable, parallel cable,or USB cable is disconnected.Check that the cable is connectedproperly.An error has occurred in this ma-chine.Check this machine’s controlpanel.A postscript error ap-pears.Available computer memoryspace is not sufficient.Perform a test print to checkwhether printing is possible.There is an error in the applicationsoftware settings.Refer to the user’s manual of theapplication software to check thesettings.The file printing settings are incor-rect.Change the settings and try toprint again.
