11 Troubleshooting11-2 cm4521If the problem persists after all of these procedures have been performed,read the User’s Guide [Copy Operations].The machine does notstart printing althoughthe print job was com-pleted on the compu-ter.The printer driver selected forprinting is not compatible with theprinter controller.Check the printer name selected.The network cable, or USB cableis disconnected.Check that the cable is connectedproperly.An error has occurred in this ma-chine.Check this machine’s controlpanel.A print job is queued in this ma-chine, delaying printing.Check the job order on the ActiveJobs list of the machine’s controlpanel.“Save in User Box” was selectedfor the print job.Check if the print job is stored onthe Box screen of this machine’scontrol panel.“Secure Print” was selected forthe print job.Check if the print job is held on theSecure Print User Box screen ofthis machine’s control panel.If the account track settings havebeen applied, an unregistered de-partment name (or password)may have been entered.Enter the correct departmentname (or password).If the authentication settings havebeen applied, an unregistereduser name (or password) mayhave been entered.Enter the correct user name (orpassword).Available computer memoryspace is not sufficient.Perform a test print to checkwhether printing is possible.The connection of this machine tothe network is not yet established(while connecting to a network).Consult with the network adminis-trator.The enhanced security mode maybe enabled on this machine.Specify the authentication set-tings in the enhanced securitymode. For details, consult withthe network administrator.Symptom Probable cause Action
