3TroubleshootingWhen problems such as paper jams occur, see the following explanation or refer to the Troubleshooting Guide (PDF)according to P.45 “References to the Troubleshooting Guide” in this manual.Troubleshooting45About Troubleshooting GuideThe Troubleshooting Guide (PDF) describes the causes and the troubleshooting of problems when you use theequipment.References to the Troubleshooting GuideChapter Title SectionChapter 1 TROUBLESHOOTING FOR THE HARDWAREWhen This Screen Is DisplayedMessages Displayed on the Touch PanelClearing a Paper JamClearing a Staple JamReplacing a Toner CartridgeReplacing the Waste Toner BoxRefilling With StaplesCleaning the Slit Glass and Main ChargersCleaning the Hole Punch Dust BinChapter 2 TROUBLESHOOTING FOR COPYING Copying ProblemsChapter 3 TROUBLESHOOTING FOR PRINTINGPrint Job ProblemsPrinter Driver ProblemsNetwork Connection ProblemsClient ProblemsHardware ProblemsChapter 4 TROUBLESHOOTING FOR SCANNING Scanning ProblemsChapter 5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility ProblemsChapter 6 TROUBLESHOOTING FOR NETWORKCONNECTIONSLocating the Equipment in the NetworkLDAP Search and Authentication ProblemsPrinting Problems (Network Related)Fax Driver ProblemsClient Software Authentication ProblemsChapter 7 CHECKING THE EQUIPMENT STATUS WITHTopAccessHardware Status Icons on TopAccess [Device] TabError MessagesError CodesChapter 8 WHEN SOMETHING IS WRONG WITH THEEQUIPMENTWhen You Think Something Is Wrong With the EquipmentRegular MaintenancePress [JOB STATUS] and then the [LOG] tab on the touchpanel; the LOG menu is displayed. The job history anderror codes are displayed in the LOG menu.For details of the error codes, refer to the following guide:Troubleshooting Guide (PDF): “Chapter 7: CHECKINGTHE EQUIPMENT STATUS WITH TopAccess” - “Error Codes”Error codes