Oki ES9476 MFP Hardware Troubleshooting Manual

Also see for ES9466 MFP: Management guide Manual Copying guide Quick start guide Scanning guide

Oki ES9476 MFP Hardware Troubleshooting Manual Manual pdf 91 page image

2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENTWhen You Think Something Is Wrong With the Equipment 91WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Originals and paperThe window “EnterDepartment Code” appears.The equipment is managedunder the departmentmanagement function.Enter your department code. If you do not know it,contact the administrator of the equipment.The window “Enter the username and Password”appears.The equipment is managedunder the user managementfunction.Enter your user name and password. If you do notknow them, contact the administrator of theequipment.A message is displayed onthe touch panel.Some trouble occurred in theequipment (or the message isdisplayed just for an ordinaryoperation).See the meaning of the message referring to thelisting below. P.13 “Messages Displayed on the Touch Panel”The equipment rebootsautomatically.The auto-recovery functionworks because a memory oroperation abnormality has beendetected.Due to rebooting, the equipment has beenrecovered to the normal condition. You canoperate the equipment as usual.Problem Description Cause Corrective ActionThe original is jammed. The original is unsuited for theequipment.Check whether the original is suitable for theequipment.For details, refer to Chapter 2 of the PaperPreparation Guide.Paper is jammed. The paper is unsuited for theequipment.Check whether the paper is suitable for theequipment.For details, refer to Chapter 1 of the PaperPreparation Guide.The paper size settingregistered for the equipment isinconsistent with paper in a trayor on the MPT.Match the size of the paper placed in the tray or onthe MPT and the size registered on the equipment.For details, refer to Chapter 1 of the PaperPreparation Guide.The stack of paper exceeds theloading line indicated on theside guide.Remove some paper to set it within the height limitline indicated on the side guide.There is too much spacebetween the paper and the sideand end guides of the tray.Adjust the space between the paper and the sideguide or the end guide not to take much space. Ifthe thick paper is jammed, take a little spacebetween the paper and the side guide.For details, refer to Chapter 1 of the PaperPreparation Guide.Hidden jammed paper has notbeen removed.Check the sign again on the touch panel to seewhere the jam occurred. P.18 “Clearing a Paper Jam”Two or more sheets ofpaper are fed together.Sheets of paper are stucktogether.Loosen the stack of paper well and set it again.Problem Description Cause Corrective Action