Oki MB760dnfax User's Manual And Troubleshooting Manual

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Oki MB760dnfax User's Manual And Troubleshooting Manual Manual pdf 35 page image

TROUBLESHOOTING FOR NETWORK CONNECTIONS- 35 -2134567● TROUBLESHOOTING FOR NETWORK CONNECTIONSLocating the Equipment in the NetworkCannot locate the equipment in the networkProblem DescriptionI cannot locate the equipment in the network.Corrective ActionImproper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of theproblem. If the problem remains unsolved, contact your dealer.No. Check... Yes No Corrective Action1 Is the startup page printed out? If not, wait until thecommunication comes online. Examine the protocolsettings listed on the startup page. Are they correct?Next Step Set up the proper protocols.2 Print out a configuration page. Make sure that there arenot any discrepancies or inconsistencies between thecurrent network settings and your network environment.Change the network settings, if necessary. Use the FindComputer utility from your Windows computer to locatethe equipment by its device name. Can you find theequipment?Next Step Set up the proper protocol if required.Once you have located the equipment, configure the portthat it is mapped correctly to the device.3 Can you locate other computers connected to the samenetwork? Next Step Check the network settings on the client computer tomake sure that they are compatible with the networksettings on the equipment.4 Check the link LED activity on the hub and/or NIC of theequipment and the client machine. Do the hardwarecomponents appear to be functioning properly?Next Step Contact your dealer.5 Confirm whether the Ethernet cable is normal. Does thecurrent Ethernet speed appear on the ETHERNETsetting screen ([SETTING] - [ADMIN] - [NETWORK] -[ETHERNET]) ?Furthermore, confirm whether the hub you are usingsupports FULL mode. Does the hub support its mode ? Next Step If “Link not detected” is displayed on the ETHERNETsetting screen, a contact failure or disconnection may beoccurred in the cable.In this case, check the cable, and replace it with a newone, if required.Furthermore, if the hub does not support FULL mode,connect the equipment to the switching hub. When theport setting of the switch is fixed at half-duplexcommunication, change it to any of 10/100/1000 Mbps,full-duplex fixed communication mode or auto-negotiation.Contact your local network support specialist for furtherassistance.6 Make sure that the device name for the equipment isunique and verify that the WINS and/or DNS serverdatabase are not causing potential naming conflicts withthe network settings on the equipment. If necessary,change the network settings on the equipment. After thecommunication comes back online, can you see theequipment in the network?Next Step Set up the NetBIOS name of the device correctly.7 If the network environment is using complex subnet orsupernet structures, is the IP address used by theequipment within the network structures range of validaddresses?End Contact your local network support specialist for furtherassistance.