408. TroubleshootingThis section provides solutions for printer malfunctions and print qualityproblems.8-1. Problems at Power-on and Other ErrorsSymptom Cause SolutionAlthough the power hasbeen turned on, thePOWER lamp on thecontrol panel does notlight up and the printerdoes not start.(1) The power cable isdisconnected.(2) The AC adapter is notplugged in.(1) Connect the power cable.* Refer to 4-4. Connecting the ACAdapter and Cable.(2) Connect the connector of the ACadapter.* Refer to 4-4. Connecting the ACAdapter and Cable.The ERROR lamp on thecontrol panel lights upand the printer does notwork.(1) There is no paper in theprinter .(2) The top cover is notcompletely closed.(3) The thermal head isexcessively hot.(1) Set the paper.* Refer to 5. Inserting Paper.(2) Close the top cover completely.* Refer to 5. Inserting Paper.(3) Wait for the thermal head to cooldown.8-2. Cutter ProblemsSymptom Cause SolutionThe paper is not cut. (1) The cutter blade isdamaged or worn out.(2) Paper fragments or otherforeign matter are stuckaround the cutter or thesliding section.(1) Turn off the power and requestrepair.(2) Remove the paper fragments orother foreign matter.The cutter does not returnto its correct position.Paper fragments or otherforeign matter are stuckaround the cutter or thesliding section.Remove the paper fragments or otherforeign matter.
