C O M M O N Q U E S T I O N SE R R O R M E S S A G E S 25111C H A P T E Rmight be “Handspring” or “palmOne,”based on the device you’re upgradingfrom:Windows:C:\Program Files\Palm\device nameMac:Mac HD/Users/user name/Documents/Palm/Users/device name7 Perform a hard reset (see Performing ahard reset).8 Sync to restore your Calendar, Contacts,Tasks, Memos, and Pics&Videos info.9 If the problem is resolved, beginreinstalling your third-party applicationsone at a time by double-clicking a singlefile in the original Backup subfolder thatyou renamed, and sync after eachapplication you install.10 If the problem recurs, delete the lastapplication you installed and report theproblem to its developer.Getting more helpContact the author or vendor of thethird-party software if you require furtherassistance.Error messagesYour Treo smartphone is designed tominimize interruptions when a systemerror occurs. If your smartphoneencounters a system error, it automaticallyresets itself and resumes functioning asnormal. If possible, it even turns the phoneback on if it was on before the erroroccurred.Sometimes you might want to know moreabout an error. Your Treo smartphone usesa special interface to show error messagesin greater detail.1 Press Phone .2 Enter # *#377, and then press Send.3 Review the screen with details aboutthe conditions that led up to the mostrecent automatic reset.4 Select OK.NOTE Third-party developers create theirown error messages. If you do notunderstand an error message, pleasecontact the developer of the application forhelp.
