Beaming and sending problems367Beaming and sending problemsPhone connection problemsProblem SolutionI cannot beam data to anotherdevice with an IR port.n If you are beaming to another Palm handheld, confirm thatyour handheld and the other handheld are between tencentimeters (approximately 4 inches) and one meter(approximately 39 inches) apart and that the path betweenthe two handhelds is clear of obstacles. Beaming distance toother devices with an IR port may be different.n Move your handheld closer to the receiving device.n Make sure the receiving device has beam receive enabled.When someone beams data tomy handheld, I get a messagetelling me it is out of memory.n Your handheld requires at least twice the amount ofmemory available as the data you are receiving. Forexample, if you are receiving a 30KB application, you musthave at least 60KB free.n Perform a soft reset. See “Performing a soft reset” inAppendix A for more information.I cannot send data to anotherBluetooth device.n Make sure that Bluetooth communication is enabled onboth your handheld and the other device.n Make sure that the receiving device has a compatibleBluetooth application installed.Problem SolutionMy passkey is rejected when Iattempt to pair (or bond) mymobile phone with myhandheld.n Some mobile phones require that you enter the passkeywithin a specific time frame. Make sure you have a passkeyin mind and that you enter it immediately when prompted.n If your passkey is rejected, your phone may have apreassigned passkey; see the documentation included withyour phone for information. The documentation mightrefer to a Bluetooth connection as a Bluetooth pair or aBluetooth link.n If you need additional information about pairing yourphone and handheld, refer to the Phone Pairing Handbook atwww.palm.com/support.
