Appendix B Frequently Asked Questions174Software installation problemsProblem SolutionThe Palm Desktop InstallerMenu did not appear when Iinserted the CD-ROM into myWindows computer.1. Click the Start button.2. Choose Run from the Start menu.3. Click Browse.4. Locate your CD-ROM drive and select the Setup.exe file.5. Click Open.6. Click OK.I cannot install Palm Desktopsoftware on my Windowscomputer.Try the following:1. Disable any virus scanning software on your computer.2. Press CTRL-ALT-DELETE and end all tasks except Systray andExplorer.NOTE If a dialog with buttons appears instead of a list oftasks, click the Task List button and then end all tasksexcept Systray and Explorer.3. Make sure your computer has at least 30 MB of disk spaceavailable.4. Delete all temporary files.5. Run ScanDisk on your computer.6. Reinstall Palm Desktop software.I cannot install Palm Desktopsoftware on a Mac computer.Try the following:1. Disable any virus scanning software on your computer.2. Quit any open applications.3. Make sure your computer has at least 25 MB of disk spaceavailable.4. Reinstall Palm Desktop software.
