Appendix B Frequently Asked Questions180I tried to do a local HotSyncoperation, but it did notcomplete successfully.(continued)On a Mac computer, try each step in turn:n Make sure HotSync Manager is enabled on the HotSyncControls tab in the HotSync Software Setup window.n If you are using the optional serial cradle/cable, make sureyou selected Local on the Serial Port Settings tab in theHotSync software settings window, and that the Local Setupport matches the port where your cradle/cable is connected.n If you are using the optional serial cradle/cable, try a lowerSpeed setting on the Serial Port Settings tab.n If you are using the optional serial cradle/cable, make sureyou aren’t running a program, such as America Online, faxor telephony software, or AppleTalk networking that usesthe serial port you selected in the Serial Port Settings tab.I tried to do a modem HotSyncoperation, but it did notcomplete successfully.Check the following on your computer:n Make sure your computer is turned on and that it does notshut down automatically as part of an energy-savingfeature.n Make sure the modem connected to your computer isturned on and is connected to the outgoing phone line.n Make sure the modem you are using with your handheldhas an on-off switch. Your handheld cannot “wake up” amodem that has an auto-off feature.n Make sure the modem is connected properly to yourcomputer and is connected to the incoming phone line.On a Windows computer, check the following:n Make sure Modem is checked in the HotSync Managermenu.n Confirm that the Setup String in the Setup dialog boxconfigures your modem correctly. You may need to select adifferent Modem Type or enter a custom Setup String. Mostmodems have a Setup String that causes them to send initialconnection sounds to a speaker. You can use these sounds tocheck the modem connection.n Confirm that the Speed setting in the Setup dialog boxworks for your modem. If you have problems using the AsFast As Possible option or a specific speed, try using aslower speed.
