Expansion card problems185Expansion card problemsTechnical supportIf, after reviewing the sources listed at the beginning of this appendix, you cannotsolve your problem, contact your regional technical support office by e-mail,phone, or fax.Before requesting support, please experiment a bit to reproduce and isolate theproblem. When you do contact support, please be ready to provide the followinginformation:n The name and version of the operating system you are usingn The actual error message or state you are experiencingn The steps you take to reproduce the problemn The version of handheld software you are using and available memoryTo find version and memory information:1. Tap the Applications icon .2. Tap the Menu icon .3. Tap App, and then tap Info.NOTE Thousands of third-party add-on applications have been written for thePalm OS handhelds. Unfortunately, we are not able to support such a largenumber of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.4. Tap Version to see version numbers, and tap Size to see the amount of freememory in kilobytes.Problem SolutionI put an expansion card in theslot, but I can’t see theexpansion card listed in theApplications Launcher.n Remove and reinsert the expansion card in the slot to ensureit is properly installed.
