Appendix B Page 231I tried to do a modemHotSync operation,but it did notcompletesuccessfully.(continued)n Make sure you are not running anotherprogram, such as WinFax, CompuServe,or America Online, that uses the serialport you selected in the Setup dialog box.n Make sure your modem resets before youtry again. (Turn off your modem, wait aminute, then and turn it back on.)On a Macintosh, check the following:n Make sure Modem is selected on theSerial Port Settings tab in the HotSyncSoftware Setup window.n You may need to select a differentModem type or enter a Custom setupstring on the Serial Port Settings tab.Most modems have a setup string thatcauses them to send initial connectionsounds to a speaker. You can turn on theModem Speaker option and use thesesounds to check the modem connection.n Make sure you are not running anotherprogram, such as America Online, fax ortelephony software, or AppleTalknetworking that uses the serial port youselected in the Serial Port Settings tab.n Make sure your modem resets beforeyou try again. (Turn off your modem,wait a minute, and then turn it back on.)Check the following on your handheld:n Confirm that the telephone cable issecurely attached to your modem.n Make sure the dialing instruction dialsthe correct phone number.n If you need to dial an outside line prefix,make sure you selected the Dial Prefixoption on your handheld and enteredthe correct code.
