32RQT9185TV screen and video (continued) PageSoundHDMI connectionsThe 4:3 aspect ratio pictureexpands left and right.Screen size is wrong.≥Use the television to change the aspect. Refer to your television’s operating instructions.≥When using a component video cable, set “Progressive” to “Picture”. If the situation is notrestored after that, set “TV Aspect” to “4:3 Pan & Scan”.—25, 28There is a lot of after-imagewhen playing video.≥Turn “3D NR” or “Integrated NR” off if it is on. 25There is no apparent change inpicture quality when adjustedwith the “Picture” menu in theon-screen menu.≥The effect is less perceivable with some types of video. —The masked-off area is maskedin gray.≥If the “Screen Saver Function” in the Setup menu is set to “Off”, the masked-off area isdisplayed in black.27No sound.Low volume.Distorted sound.Cannot hear the desired audiotype.≥Check the connections and the “Digital Audio Output” settings. Check the input mode on theamplifier/receiver if you have connected one.≥Press [AUDIO] to select the audio.≥Turn off “V. Surround” in the following cases.– When using discs that do not have surround sound effects such as Karaoke discs.– When playing bilingual broadcast programs.≥Match the speaker settings with the connected equipment. Change multi channel speakersettings by selecting “Multi-Channel” in “Speaker”.≥The sound effects (Re-master, V. Surround, etc.) will not work when the bitstream signal isoutput from the HDMI AV OUT terminal or the DIGITAL AUDIO OUT terminal.≥When “BD-Video Secondary Audio” is set to “Off”, Dolby Digital Plus, Dolby TrueHD andDTS-HD are output from the DIGITAL AUDIO OUT terminal as Dolby Digital or DTS DigitalSurround bitstream.≥[DivX] Audio may not be output depending on how files were created.6–7, 27152528—17, 27—Cannot switch audio. ≥There are discs for which audio cannot be changed because of how the disc was created.≥When connecting an amplifier/receiver using a coaxial cable, optical digital audio cable or anHDMI cable, you cannot switch the audio if “Digital Audio Output” is set to “Bitstream”. Set“Digital Audio Output” to “PCM” or connect using audio cables.—7, 8, 27The images from this unit donot appear on the television.Picture is distorted.Jittering occurs.≥Press [∫] and [1] (PLAY) simultaneously on the unit for more than 5 seconds to shift to morecompatible mode with HDMI equipment. However, Dolby Digital Plus, Dolby TrueHD, andDTS-HD audio are not output in bitstream. To output the bitstream, select “Default Settings”to restore the factory presets and make proper settings.≥To output video from a device connected with an HDMI cable, set “HDMI Video Mode” to “On”in the Setup menu.≥Picture may not be seen when more than 4 devices are connected with HDMI cables.Reduce the number of connected devices.≥When “24p Output” is set to “On”, HDMI authentication takes place where 24p images switchto other images, and a black screen is displayed.≥When “24p Output” is set to “On”, jittering may occur while playing DVD-Video. In this case,turn “24p Output” to “Off”.2928—2828The 4:3 aspect ratio pictureexpands left and right.Screen size is wrong.≥Change “TV Aspect” type to “16:9”. 28When playing DVD-Video usingprogressive output, one part ofthe picture momentarilyappears to be doubled up.≥When you use the HDMI AV OUT terminal for video output, follow the steps below for setting.1 Connect this unit to the TV with any cable except the HDMI cable.2 When you connect with the Component Video cable, set “HDMI Video Mode” to “Off” and“Component Resolution” to “576i/480i” in the Setup menu.28No sound.Low volume.Distorted sound.Cannot hear the desired audiotype.≥Audio may not be heard when more than 4 devices are connected with HDMI cables.Reduce the number of connected devices.≥The sound effects will not work when the bitstream signal is output from the HDMI AV OUTterminal or the DIGITAL AUDIO OUT terminal.≥To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to“On” in the Setup menu.≥If the sound is distorted when the unit is connected to an amplifier/receiver with an HDMIcable, adjust the settings in “Speaker” in the Setup menu to match the connection.≥Depending on the connected equipment, the sound may be distorted if this unit is connectedwith an HDMI cable.≥When “BD-Video Secondary Audio” is set to “On”, Dolby Digital Plus, Dolby TrueHD, andDTS-HD are converted to 48 kHz Dolby Digital and output. LPCM 7.1 channel audio isconverted to 5.1 channel audio. In this case, set the “BD-Video Secondary Audio” to “Off”.——2828—2732