ReferenceRQT697724Troubleshooting guideBefore requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do notsolve the problem:In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site(http://www.panasonic.com).In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorizedServicentre closest to you.Power PageOperationPictureNo power. ≥Insert the AC power supply cord securely into the household AC outlet. 6The unit is automatically switchedto the standby mode.≥The unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn thepower back to ON.≥The SLEEP timer functioned.–15No response when buttonspressed.≥Some operations may be prohibited by the disc.≥The unit may not be operating properly due to lightning, static electricity or some other externalfactor.Reset procedure:Press [POWER Í/I] to switch the unit to the standby mode and then back to ON.Alternatively, press [POWER Í/I] to switch the unit to the standby mode, disconnect the AC powersupply cord, and then reconnect it.––No operations can be performedwith the remote control.≥Check that the batteries are installed correctly.≥The batteries are depleted: Replace them with new ones.≥Point the remote control at the remote control sensor and operate.995Play doesn’t start (or stopsimmediately) when you press[1] (PLAY).≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.≥This unit cannot play discs other than the ones listed in these operating instructions.≥You can only play DVD-Video if their region number is “1”, “ALL” or multiple region number including “1”.≥The disc may be dirty and may require cleaning.≥Ensure that the disc is loaded with the label of the side to be played facing upwards.≥Check that the DVD-RAM has something recorded on it.–8Cover810–Cannot play DVDs. ≥Sequential Mode is on. Press [SEQUENTIAL] to turn Sequential Mode off. 11Cannot select alternativelanguages.≥This function depends on software availability.≥Try selecting from the disc’s menu if one is available.–10No menu play. ≥This function depends on software availability. –No subtitles. ≥This function depends on software availability.≥Subtitles are cleared from the television. Turn on the subtitles.≥Subtitle position is wrong. Adjust the position.–1414Soundtrack and/or subtitlelanguage is not the one selectedwith the SETUP menus.≥This function depends on software availability. –Cannot change angle. ≥This function depends on software availability. Even if a disc has a number of angles recorded, theseangles may be recorded for specific scenes only.–You have forgotten your ratingspassword.Reset all the settings to FactoryPreset.≥While stopped, press and hold [4] and [;] on the unit and then also press and hold [<] onthe unit until “Initialized” disappears from the television. Turn the unit off and on again.All settings will return to the default values.–The drawer stops while opening. ≥There are more than 5 discs in the unit. Remove one or more discs and turn the unit off and on again. –Picture distorted. ≥Some distortion is normal during SEARCH. –Menu not displayed correctly. ≥Restore the zoom ratio to a1.00.≥Set the subtitle position to 0.≥Set 4:3 Aspect to “Normal”.151419No picture. ≥Check the connection.≥Make sure the television is on.≥Ensure the television’s video input setting (e.g., VIDEO 1) is correct.6––The picture shown on thetelevision is not normal.(The sides of the picture are cutoff, the picture is stretchedhorizontally, or black bandsappear at the top and bottom ofthe screen.)≥Go to Video in the SETUP menus, and change “TV Aspect” to suit your television.≥Use the television to change the aspect to the correct one.If your television cannot change the aspect when input is progressive, try changing 4:3 Aspectwith the On-Screen Menu Icons.≥Turn off the zooming feature of your television if you are using Variable Zoom.≥Ensure that the unit is connected directly to the television, and is not connected through a videocassette recorder.9, 20–19156There is ghosting whenprogressive output is on.≥Change Video output mode to “480I”. This problem is caused by the editing method or material usedon DVD-Video, but should be corrected if you use interlace output.18Picture quality is poor. ≥Check the settings in the On-Screen Menu Icons’ Picture Menu. 18