44 RQT6912 ReferenceTroubleshooting GuideOperationSound≥Move unit away from mobile phones.≥The speaker is off if the LCD is closed or headphones are connected.≥Turn up the volume. @≥Check all connections and settings. S–U, X, Y≥Check input mode of the other equipment.≥Advanced Surround may cause distortion with some discs.Turn Advanced Surround off if this occurs. M≥Output from this unit will be in stereo (two channels) when Advanced Surroundis on. Turn Advanced Surround off if you are using three or more speakers. M≥Some DVD-Audio specify the number of channels to be played and prohibitdown-mixing to 2 channels. Read the disc’s instructions for details.≥Press [1] (Play) to restore normal play after changing the speed. P≥Noise may occur when playing WMA files.≥ There may be some noise output when playing MPEG4 andVOICE files, but this is normal.≥Dialogue Enhancer and Advanced Surround do not work when theunit is outputting bitstream signals.≥Advanced Surround does not work if you have changed the play speed. PSDThere is a lot of noise.No sound from theunit’s speaker.No sound from otherspeakers.Distorted sound.Sound effects do notwork.PictureThe LCD is dark.Picture distorted.Menus not displayedcorrectly.No picture on the LCDPicture from anotherunit not shown on theLCD.Picture doesn’t appearon the television (orthe size of the pictureseems wrong).There is ghostingwhen progressiveoutput is on.LCD pixels turn blackor radiate differentcolors.≥Adjust the brightness. O≥Some disruption is normal during SEARCH.≥ Picture quality may worsen or some frames may be skippedwhen viewing MPEG4, but this is normal.≥Restore the zoom ratio to k1.00. R≥Set the subtitle position to 0. N≥Set “4:3 Aspect” to “Normal”. R≥Select a picture mode other than “OFF” (no picture). O≥Check connections. U≥Ensure the input setting is correct. U≥Ensure the power of the connected equipment is on.≥Check connections. T, U≥Check that the television is on.≥Check that the input mode on the television is correct.≥Check the settings in “Video—TV Aspect”. W≥Use the television to change the aspect to the correct one. If yourtelevision cannot change the aspect when input is progressive,try changing 4:3 Aspect with the on-screen menu icons. R≥Turn off the zooming feature of your television if you are using Variable Zoom. R≥Ensure that the unit is connected directly to the television, and is notconnected through a video cassette recorder. T≥Change “Video output mode” to “480I”. This problem is caused bythe editing method or material used on DVD-Video, but should becorrected if you use interlace output. R≥The LCD is constructed with precision technology so 99.99 % of the pixelsare active, but of the remaining of 0.01 %, there are pixels that may beblack or emit light constantly. This phenomenon is not a malfunction.SDThe unit doesn’t play thedata type (WMA/MP3 orJPEG) selected in the“Mixed Disc-Audio&Stills”in the SETUP menu.Reload the disc for the setting to be effective. Open and close thedisc lid, then press [1] (Play) to start play.