Panasonic FZ-Y1 series Operating Instructions Manual

Also see for FZ-Y1 series: Operating instructions Operating instructions Operating instructions

Contents

21TroubleshootingTroubleshooting (Basic)Follow the instructions below when a problem has occurred. There is also an advanced troubleshootingguide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If theproblem persists, contact Panasonic Technical Support (è page 33 - 39). You can also check thecomputer’s status in the PC Information Viewer (è Reference Manual “Troubleshooting (Advanced)”).■ Starting UpCannot start up.The power indicator orbattery indicator is notlit.● Connect the AC adaptor.● Remove the AC adaptor, and then connect it again.● If a device is connected to the USB port, disconnect the device, or set[USB Port] or [Legacy USB Support] to [Disabled] in the [Advanced]menu of the Setup Utility.● Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot] shouldbe set to [Enabled].You have forgotten thepassword.● Supervisor Password or User Password: Contact Panasonic TechnicalSupport (è page 33 - 39).● Administrator password:• If you have a password reset disk, you can reset the administratorpassword. Set the disk and enter any wrong password, then follow the on-screen instructions and set a new password.• If you do not have a password reset disk, reinstall (è page 16)and setup Windows, and then set a new password.“Remove disks or othermedia. Press any keyto restart” or a similarmessage appears.● If a device is connected to the USB port, disconnect the device, or set[USB Port] or [Legacy USB Support] to [Disabled] in the [Advanced]menu of the Setup Utility.● If the problem persists after removing the disk, it may be a flashmemory drive failure. Contact Panasonic Technical Support(è page 33 - 39).Windows startup andoperation is slow. ● Start the Setup Utility (è Reference Manual “Setup Utility”) toreturn the Setup Utility settings (excluding the passwords) to thedefault values. Start the Setup Utility and make the settings again.(Note that the processing speed depends on the application software,so this procedure may not make Windows faster.)● If you installed a resident software after purchase, turn off theresidence.