Frequently Asked Questions96 For Fax Advantage assistance, call 1-800-435-7329.Frequently Asked QuestionsWhen a function does not work, check hereGeneralI cannot make and receive calls.L The power cord or telephone line cord is notconnected. Check the connections.L If you used a splitter to connect the unit,remove the splitter and connect the unit tothe wall jack directly. If the unit operatesproperly, check the splitter.I cannot make calls.L The dialing mode setting is wrong. Changethe setting of feature #13 (page 88).The unit does not work.L Disconnect the unit from the telephone lineand connect the line to a known workingtelephone. If the working telephone operatesproperly, contact our service personnel tohave the unit repaired. If the workingtelephone does not operate properly, contactyour telephone company.The unit does not ring.L The ringer volume is set to off. Adjust it(page 29, 30).L The ring setting of feature #06 is set to“RINGER OFF”. Change to another ringsetting (page 88).The unit displays the following though thepaper is inserted.CHECK PAPERL The paper is inserted halfway. Insert itcorrectly (page 18) and press {{{{SET}}}} to clearthe message.The other party complains they only hear afax tone and cannot talk.L FAX ONLY mode is set. Tell the other partythe number is only used for faxes.L Change to TEL mode or TAD/FAX mode bypressing {{{{AUTO ANSWER}}}}.L If you use a Distinctive Ring service, turnAUTO ANSWER off so that the fax machineis in TEL mode.L If you use a Distinctive Ring service, makesure you have set the same ring patternassigned by the telephone company(page 66).The receiving mode does not functionproperly.L Distinctive Ring feature #31 is set (page 89).The {{{{REDIAL/PAUSE}}}} button does notfunction properly.L If this button is pressed during dialing, apause will be inserted. If pressedimmediately after a dial tone is obtained, thelast number dialed will be redialed.During programming, I cannot enter the codeor ID number.L All or part of the numbers are the same.Change the number: feature #11 (page 88),#41 (page 90), #51 and #52 (page 91).The ink film runs out quickly.L The help printing function, copy function, andreports also use ink film.The unit beeps.L Recording paper or ink film has run out.Press {{{{STOP}}}} to stop the beeps and installpaper/ink film.Whenever I try to retrieve my Voice Mailmessages, the retrieval is interrupted by thefax tone.L You are probably entering *#9. This is thedefault setting for the fax activation code. Ifyou use a Voice Mail service, set the faxactivation feature to off or reprogram theactivation code (feature #41, page 90).The speakerphone is not working.L Use the speakerphone in a quiet room.L If you have difficulty hearing the other party,adjust the volume.The {{{{LOCATOR/INTERCOM}}}} button does notfunction.L The handset is too far from the base unit.L The handset is engaged in an outside call.