Panasonic KX-FPG391 Operating Instructions Manual

Also see for KX-FPG391 - Fax / Copier: Operating instructions Operating instructions

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Panasonic KX-FPG391 Operating Instructions Manual Manual pdf 99 page image

10. Help97For Fax Advantage assistance, call 1-800-435-7329.Troubleshooting10.3 When a function doesnot work, check here10.3.1 Initial settingsI cannot hear a dial tone.L If you used a splitter to connect the unit,remove the splitter and connect the unit to thewall jack directly. If the unit operates properly,check the splitter.L Disconnect the unit from the telephone lineand connect a known working telephone. Ifthe working telephone operates properly,contact our service personnel to have the unitrepaired. If the working telephone does notoperate properly, contact your telephonecompany.L The power cord or telephone line cord is notconnected. Check the connections.L If you connected the fax machine through acomputer modem, connect the fax machinedirectly to a telephone line jack.I cannot make calls.L The dialing mode setting may be wrong.Change the setting (feature #13 on page 75,or page 86).The unit does not work.L Check the battery is installed correctly (page18).L Check the connections (page 20).L Fully charge the battery (page 22).The unit does not ring.L The ringer volume is turned OFF. Adjust it(page 29, 30).10.3.2 GeneralThe unit displays “CHECK PAPER” eventhough paper is inserted.L The paper is inserted halfway. Insert itcorrectly (page 17) and press {START} toclear the message.The other party complains they only hear afax tone and cannot talk.L FAX ONLY mode is set. Tell the other partythe number is only used for faxes.L Change the receiving mode to TEL mode(page 57) or TAM/FAX mode (page 58).L If you use a Distinctive Ring service, turnAUTO ANSWER OFF so that the faxmachine is in TEL mode.L If you use a Distinctive Ring service, makesure you have set the same ring patternassigned by the telephone company (page61).The {REDIAL/PAUSE} button does notfunction properly.L If this button is pressed during dialing, apause will be inserted. If pressedimmediately after a dial tone is obtained, thelast number dialed will be redialed.The receiving mode does not functionproperly.L The Distinctive Ring is set (feature #31 onpage 77).During programming, I cannot enter the codeor ID number.L All or part of the number is the same asanother code or ID. Change the number:– remote operation ID (code): feature #11on page 75, or page 85,– fax activation code: feature #41 on page77,– password for mailbox 2: feature #51 onpage 78, or page 85,– password for mailbox 3: feature #52 onpage 78, or page 85.L You entered a one-digit number for thepassword of mailbox 2 or 3. Enter 2-digitnumber (00–99) (feature #51 on page 78,feature #52 on page 78, or page 85).The ink film runs out quickly.L Even if there are only a few sentences, everypage that comes out of the machine isconsidered a full page.L Turn OFF the following features:– sending report: feature #04 on page 75.– journal report: feature #22 on page 76.– Caller ID list: feature #26 on page 77.The unit beeps.L Recording paper/ink film has run out. Press{STOP} to stop the beeps and installpaper/ink film.Whenever I try to retrieve my voice mailmessages, I am interrupted by the fax tone.L You are probably entering {*}{#}{9}. Thisis the default setting for the fax activationcode. If you use a voice mail service, turn the