Destination AvailabilityDISAAnalogue/ISDN Remote MaintenanceIdle Line Access no. + Phone no.Trunk Group Access no. + Trunk Group no. + Phone no.Other PBX Extension (TIE with no PBX Code)Other PBX Extension (TIE with PBX Code)*1 If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transferdestination.Conditions• When an extension is transferring a party to another destination, the party will be in consultation hold untilthey reach the transfer destination.Consultation Hold: a condition that a party is in, when an extension is calling other parties in order toperform Call Transfer, Conference, or Call Splitting.In Consultation Hold, the original call is treated as if it is on hold, allowing the extension to call a third partyall on one line. In Call Hold, the party on hold and the third party are connected to the extension usingseparate lines.• If Music on Hold is enabled, music can be sent to the held party while the call is transferred. (® 1.13.4 Musicon Hold) It is programmable whether a ringback tone or music is sent.• If the transfer destination extension has set FWD to an outside party, the call will be transferred to theoutside party. (® 1.3.1.2 Call Forwarding (FWD))• COS programming determines the extensions that are able to transfer a call to an outside party. COS canalso prohibit transferring to an extension of another PBX via the TIE line service using the PBX Codemethod (Access with PBX Code) (® 1.30.1 TIE Line Service).• One-touch TransferOne-touch Transfer can be performed by pressing a One-touch Dialling button that has been assigned theTRANSFER command and the telephone number of the transfer destination. This is useful for transferringcalls to an outside destination. (® 1.6.1 Memory Dialling Features)• Automatic Transfer by SDN Button or DSS ButtonPressing an SDN button or DSS button during a conversation with an extension or outside party canautomatically transfer the call to the specified destination (® 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension). It is possible through system programming to prevent thisfeature from operating for extension to extension calls.• When transferring a call from an analogue trunk, users are strongly recommended to perform a screenedtransfer, so that the outside caller is not automatically connected to an extension using Hands-freeAnswerback when the extension user is absent.PC Programming Manual References4.4 [2-2] Operator & BGM— BGM and Music on Hold—Sound on Transfer4.5 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone— Recall—Transfer Recall4.12 [2-7-1] Class of Service—COS Settings—CO & SMDR— Transfer to CO4.18 [2-9] System Options—Option 4→ DSS Key—Automatic Transfer for Extension Call→ Transfer—Transfer to busy Extension without BSS Operation6.1 [4-1-1] Wired Extension—Extension Settings—Option 1— Transfer Recall DestinationFeature Guide 1651.12.1 Call Transfer
