A call is redirected to a preprogrammed destination when it cannot be answered or queued (InterceptRouting—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone(Busy on Busy) or disconnect the line.5. Incoming Call Distribution Group Controlling FeatureFeature Description & ReferenceLog-in/Log-out Member extensions can join the group to handlecalls (Log-in) or leave the group for a break(Log-out).They can leave the group temporarily when theyare away from their desks, to prevent calls beingsent to their extensions.® 1.2.2.7 Log-in/Log-outSupervisory Feature Incoming Call QueueMonitorThe supervisor extension can monitor variousinformation about the incoming calls for eachincoming call distribution group on his display.® 1.2.2.8 Supervisory FeatureLog-in/Log-outMonitor and RemoteControlMonitor: The supervisor extension can monitorthe log-in/log-out status of the group members.Remote Control: The supervisor extension canchange the status of the members.® 1.2.2.8 Supervisory FeatureConditions• One extension can belong to multiple incoming call distribution groups.• ICD Group buttonAn Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each incomingcall distribution group. It receives the incoming calls to the group.One extension can have more than one ICD Group button of the same or different incoming call distributiongroups (Multiple ICD Group). If all ICD Group buttons in the same incoming call distribution group areoccupied, the next incoming call will be held in a queue or will overflow. If the ICD Group button is notassigned, incoming calls will arrive at the INTERCOM, CO or PDN button.The mode of ICD Group buttons can be selected through system programming, as follows:– Standard Mode (Group DN Button Mode)An extension can have an ICD Group button for an incoming call distribution group that the extensiondoes not belong to through system programming. However, the ICD Group button will not receive callsto that group.– Enhanced Phantom Button ModeAn extension can join an ICD Group just by creating a button for that group, even if the extension wasnot previously registered as a member. When the button is created, the extension will be automaticallyregistered in the lowest-numbered available member slot for the group. Calls to the group can bereceived at the extension with no further programming. If no member slots are available for that group,the button cannot be created and an alarm tone will be heard.When creating an ICD Group button in this mode, the user can also specify the delayed ringing settings.If an extension user deletes the last ICD Group button at his extension for a certain group, he will alsobe deregistered as a member from that group.• Group FWDFeature Guide 471.2.2 Incoming Call Distribution Group Features
