To set call transfer statusPT/SLT/PS/SIP Extn.Enter 51.On-hook.Log in to your mailbox. 5 11 Call BlockingCall ScreeningIntercom PagingTransfer to MailboxTransfer to Custom ServiceDisable Call Transfer3Enter the desired Call Transfer status.2456Follow the prompts as necessary.The prompts heard will vary dependingon the feature you set in the previous step.• If Call Screening or Disable is selected, calls will be transferred to an outside telephone if atelephone number has been programmed for call transfer to CO line (refer to " Assigningand Canceling Telephone Numbers for Call Transfer to CO Line").Incomplete Call HandlingWhen a call is directed to your extension via the Automated Attendant service, Incomplete Call Handling willhandle the calls if:• You do not answer the call (These calls are considered "no answer" calls).• You are on another call (These calls are considered "busy" calls).• You have set Call Blocking (refer to " Call Transfer").The status you set for Incomplete Call Handling determines what happens to these calls. You can set one ormore of the following for no answer calls and for busy calls separately. If you select more than one option, thecaller will be prompted to select his or her desired option.Leaving a Message:The system will transfer the caller to your mailbox where he or she can leave a message for you.Transfer to Covering Extension:The system will transfer the caller to your Covering Extension (refer to " Assigning Your CoveringExtension"). If you have not assigned your Covering Extension, this option is not available.Intercom Paging:The system will page you using the Intercom Paging feature. Your name will be announced to alert you to thecall.Transfer to Custom Service:The system will transfer the caller to the Custom Service you specify here.Transfer to Operator:The system will transfer the caller to the operator.Document Version 2013-04 Operating Manual 2051.6.5 Transferring Calls
