General Features86 Features GuideConsultation HoldDescriptionAllows the extension user to place a call on hold temporarily to transfer it, make a Conferencecall, or perform Call Splitting. The held call can be retrieved from other extensions.Conditions• With a proprietary telephone, Consultation Hold is established by pressing TRANSFER orCONF button. With a single line telephone, it is established by pressing the hooks witchlightly.• Doorphone calls and paging calls cannot be placed on Consultation Hold.• A new incoming call will not arise at the extension which is keeping a call on ConsultationHold. The extension is regarded as busy.• If a calling party is placed on hold, music is sent to the party, if available. (Music on Hold)• If a call on hold is not retrieved in a specific period of time, Transfer Recall starts.• If an outside call is placed on hold and not retrieved in 30 minutes, it is automaticallydisconnected.Programming Guide References• [201] Transfer Recall Time• [990] System Additional InformationFeatures Guide References• Call Splitting• Call Transfer, Screened — to Extension• Call Transfer, Screened — to Outside Line• Call Transfer, Unscreened — to Extension• Conference• Conference, Unattended• Music on HoldUser Manual ReferencesNot applicable.
