95Chapter 5Useful InformationBefore Requesting HelpWith the base unitProblemThe unit does not work.The unit does not ring.The line indicators do notwork properly.You cannot dial.You cannot programfunction items, such as thedialing mode.You cannot make a calleven if there is a free line.You cannot page acordless handset.You cannot store a nameand phone number in thedirectory.Remedy• Check the settings (p. 12–17).• Press (RESET) on the bottom of the baseunit with a pointed object, such as a pen(p. 91).• The ringer volume is set to OFF. SelectHIGH or LOW (p. 22).• If 2 cordless handsets are in use, the unitmay not ring. The handset users will hearincoming call tones.• The base unit is removed from the ringgroup. Add to the ring group (p. 23).• Check the settings (p. 12–17).• The line mode selection is incorrect (p. 55).• Check whether the dialing mode selectionis correct (p. 21).• The dialed number is restricted. To cancel,see page 51.• Programming is not possible while thehandset is off the cradle or the DIGITALSP-PHONE indicator lights.• Do not pause for over 60 seconds whileprogramming.• If 2 cordless handsets are in use, you maynot be able to make a call. Wait until one ofthe handset in-use icons goes out.• If 4 cordless handsets are in use, you cannot page. Wait until one of the handset in-use icons goes out.• The handset is too far from the base unit.• The handset is in use. Wait until thehandset in-use icon goes out.• You cannot store an item in the directorywhile the handset is off the cradle or theDIGITAL SP-PHONE indicator lights.• Do not pause for over 60 seconds whileprogramming.
