TroubleshootingIf you still have difficulties after following the instructions in this section, disconnect the base unit’sAC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,and then insert them into the handset again.If the base unit batteries for power backup are installed, remove the batteries from the base unit,and then insert them into the base unit again.General useProblem Cause/solutionThe handset does not turn oneven after installing chargedbatteries.R Place the handset on the base unit or charger to turn onthe handset.The unit does not work. R Make sure the batteries are installed correctly (page 14).R Fully charge the batteries (page 13).R Check the connections (page 12).R Unplug the base unit’s AC adaptor to reset the unit.Reconnect the adaptor and try again.R The handset has not been registered to the base unit.Register the handset (page 50).I cannot hear a dial tone. R The base unit’s AC adaptor or telephone line cord is notconnected. Check the connections.R Disconnect the base unit from the telephone line andconnect the line to a known working telephone. If theworking telephone operates properly, contact our servicepersonnel to have the unit repaired. If the workingtelephone does not operate properly, contact your phoneservice provider.The indicator on the handset orbase unit flashes slowly.R New messages have been recorded. Listen to the newmessages (page 55).R New voicemail messages have been recorded. Listen tothe new voicemail messages (page 61).The base unit beeps. R New messages have been recorded. Listen to the newmessages (page 55).The unit does not work during apower failure.R The batteries inserted in the base unit are depleted. Youcan insert 2 alkaline batteries into the base unit to providebackup power. Remove the alkaline batteries and reinsertthe rechargeable batteries when power is restored(page 15).64 For assistance, please visit http://shop.panasonic.com/supportUseful InformationTGM420_450(en)_0426_ver031.pdf 64 2016/04/26 10:55:40