1-4 OverviewYou can set the VPS to answer incoming calls with the following four call ser-vices: Automated Attendant service, Voice Mail service, Custom service, or Inter-view service. These services can be assigned to each VPS port. See Port Assign-ment in Chapter 4.Each service can not only be assigned to a VPS extension as an independent ser-vice, but also can be used in combination with other services. Refer to these fourservices in Chapter 3.Callers can also access the Automated Attendant service and Voice Mail serviceany time by pressing the appropriate Service Access Command key during theother call services (see Service Access Command in Chapter 3).Automated Attendant ServiceWhen callers reach this service, they will hear a list of options. Callers can reachtheir desired party by entering the extension number followed by [#]. Callers mayalso dial by department (Department Dialing) or by name (Dialing by Name).The VPS responds to the command by either routing the caller to the extension orthe operator. When a station is specified, the call will be treated with the CallTransfer status set up by each station:— Call BlockingYou can block incoming calls so as not to be connected with your extension.— Call ScreeningThe VPS tells you the caller’s name before connecting the call. You can decidewhether or not to answer the call.— Intercom PagingThe VPS pages you over the intercom paging system.— Calling a BeeperThe VPS calls your beeper and displays the caller’s callback number on the beeperdisplay.For further information, refer to Call Transfer Status in Chapter 3. You also havethe option of not setting a Call Transfer Status. Call will be directly connectedwith your extension. Even if the extension is busy or there is no answer, the VPSwill handle the call with one of the following:— HoldWhen the extension is busy, the caller has the option of holding the call tempo-rarily. After a short period, the VPS will call the extension again.— Leaving a MessageThe caller is automatically transferred to the mailbox of the extension.1.2 Call Services
