Panasonic TX-55MZ800E Operating Instructions Manual

Also see for TX-55MZ800B: Operating instructions

English - 34 -Troubleshooting & TipsTV does not switch on• Make sure the power cord is plugged in securely tothe power outlet.• Disconnect the power cord from the power outlet.Wait for one minute then reconnect it.• Press the Standby/On button on the TV.TV does not respond to the remote control• The TV requires some time to start up. During thistime, the TV does not respond to the remote controlor TV controls. This is normal behaviour.• Check if the remote control is working by means ofa mobile phone camera. Put the phone in cameramode and point the remote control to the cameralens. If you press any key on the remote controland you notice the infra red LED flicker through thecamera, the remote control is working. The TV needsto be checked.If you do not notice the flickering, the batteries maybe exhausted. Replace the batteries. If the remote isstill not working, the remote control might be brokenand needs to be checked.This method of checking the remote control is notpossible with remote controls which are wirelesslypaired with the TV.No Channels• Make sure that all cables are properly connected andthat the correct network is selected.• Make sure that the correct channel list is selected.• Make sure that you have entered the correct channelfrequency if you have done manual tuning.No picture / distorted picture• Make sure that the antenna is properly connectedto the TV.• Make sure that the antenna cable is not damaged.• Make sure that the correct device is selected as theinput source.• Make sure that the external device or source isproperly connected.• Make sure that the picture settings are set correctly.• Loud speakers, unearthed audio devices, neonlights, high buildings and other large objects caninfluence reception quality. If possible, try to improvethe reception quality by changing the antennadirection or moving devices away from the TV.• Change to a different picture format, if the picturedoes not fit the screen• Make sure that your PC uses the supportedresolution and refresh rate.No sound / poor sound• Make sure that the sound settings are correctly set.• Make sure that all cables are properly connected.• Make sure that the volume is not muted or set tozero, increase the volume to check.• Make sure that the TV audio output is connected tothe audio input on the external sound system.• Sound may be coming from only one speaker.Check the balance settings from the Display &Sound menu.Input sources - can not be selected• Make sure that the device is connected to the TV.• Make sure that all cables are properly connected.• Make sure that you select the right input source whichis dedicated to the connected device.• Make sure that the right input source is not hiddenfrom the Channels & Inputs menu.HDMI Signal CompatibilitySource Supported SignalsHDMI480i 60Hz480p 60Hz576i, 576p 50Hz720p 50Hz,60Hz1080i 50Hz,60Hz1080p 24Hz, 25Hz, 30Hz,50Hz, 60Hz3840x2160p 24Hz, 25Hz, 30Hz,50Hz, 60Hz4096x2160p 24Hz, 25Hz, 30Hz,50Hz, 60HzIn some cases a signal on the TV may not be displayedproperly. The problem may be an inconsistency withstandards from the source equipment (DVD, Set-topbox, etc. ). If you do experience such a problem pleasecontact your dealer and also the manufacturer of thesource equipment.