Panasonic Toughbook 31 Operating Instructions Manual

Also see for CF-31 Series: Supplementary instructions Operating instructions Operating instructions Operating instructions Reference manual

Contents

24Troubleshooting Starting Up[Executing Battery Recali-bration] screen appears.z The Battery Recalibration was cancelled before Windows was shut down last time. Tostart up Windows, turn off the computer by the power switch, and then turn on.[Enter Password] does notappear when resuming fromsleep/hibernation.z Select [Enabled] in [Password On Resume] in the [Security] menu of the Setup Utility(Î Reference Manual “Setup Utility”).z The Windows password can be used instead of the password set in the Setup Utility.A Click (Start) - [Control Panel] - [User Accounts and Family Safety] - [Add or re-move user accounts] and select the account, and set the password.B Click (Start) - [Control Panel] - [System and Security] - [Power Option] - [Requirea password when the computer wakes] and add a check mark for [Require a pass-word].Cannot resume. z An error may occur when the computer automatically enters the sleep or hibernationmode while the screensaver is active. In this case, turn off the screensaver or changethe pattern of the screensaver.Other startup problems. z Press F9 in the Setup Utility (Î Reference Manual “Setup Utility”) to return theSetup Utility settings (excluding the passwords) to the default values. Start the SetupUtility and make the settings again.z Remove all peripheral devices.z Check to see if there was a disk error.A Remove all peripheral devices including external display.B Click (Start) - [Computer] and right-click [Local Disk (C:)], and click [Properties].C Click [Tools] - [Check Now...].y A standard user needs to enter an administrator password.D Select the option in [Check disk options] and click [Start].E Click [Schedule disk check] and restart the computer.z Start the computer in Safe Mode and check the error details. When the [Panasonic] bootscreen disappears *1 at startup, press and hold F8 until the Windows Advanced OptionsMenu is displayed. Select the Safe Mode and press Enter.*1 When [Password on boot] is set to [Enabled] in the [Security] menu of the Setup Utility,[Enter Password] appears after the [Panasonic] boot screen disappears. As soon as youenter the password and press Enter, press and hold F8. Entering PasswordEven after entering the pass-word, password input screenis displayed again.z The computer may be in ten-key mode.If the NumLk indicator lights, press NumLk to disable the ten-key mode, and theninput.z The computer may be in Caps Lock mode.If the Caps Lock indicator lights, press Caps Lock to disable the Caps Lockmode, and then input.Cannot log on to Windows.(“The user name or pass-word is incorrect.” is dis-played.)z The user name (account name) includes the “@” mark.- If another user account name exists:Log on to Windows using another user account name, and delete the account namethat includes “@”. Then create a new account name.- If no other account name exists:You need to reinstall Windows (Î page 21). Shutting downWindows does not shutdown.z Remove the USB device and the ExpressCard.z Wait 1 or 2 minutes. It is not a malfunction.Troubleshooting (Basic)