Panasonic Toughbook CF-W4HCEZZBM Operating Instructions Manual

Also see for CF-W4 Series: Operating instructions Reference manual

Dealing with Problems (Summary)46TroubleshootingThe computer does not power off(Windows does not shut down)z If a peripheral is connected, disconnect it, and then shut down.If it is possible to shut down when the peripheral is disconnected, then theremay be a problem with the peripheral. Consult the peripheral manufacturer.z Also check the items in "No response". (Î page 48)z If it is no longer possible to shut down Windows after installing applicationsoftware, click [start] - [Control Panel] - [Add or Remove Programs], andremove the installed application.If it is possible to shut down when the application is removed, then consultthe application software manufacturer.z Check a disk error using the following procedure:A Click [start] - [My Computer], right-click [Local Disk(C:)] andclick [Properties].B Click [Tools] - [Check Now].C In [Check disk options], add the checkmark for [Automatically fixfile system errors] and [Scan for and attempt recovery of bad sec-tors], and click [Start].The time taken to check the disk depends on the settings in[Check disk options].If the disk check does not solve the problem, perform the reinstalla-tion procedure and return the hard disk to its condition at the time ofpurchase. (Î page 50)Problems with Passwords and MessagesEven after entering the password,[Type your password] is displayedagainz The computer may be in “ten-key” mode.If lights up, press the NumLk key to disable the ten-key mode, and theninput (Î page 15).z The computer may be in Caps Lock mode.If lights up, press the Caps Lock key to disable the Caps Lock mode,and then input (Î page 15).[Enter Password] is displayed z Input your Supervisor Password or User Password. If you have forgotten it,contact your technical support office.When resuming from the standby orhibernation mode, [Enter Password]does not appearz Even when a password has been set in the [Security] menu of the SetupUtility, and [Password on boot] is set to [Enable], [Enter Password] does notappear when the computer resumes from the standby or hibernation mode.Set the Windows password with the following procedure, and make input ofthe Windows password required.A Click the account to change in [start] - [Control Panel] - [UserAccounts] and set the password.B Add the checkmark for [Prompt for password when computerresumes from standby] in [Control Panel] - [Performance andMaintenance] - [Power Options] - [Advanced].When the administrator password isforgottenz Check whether you have created a password reset disk.• If you have:A message is displayed when you fail to correctly enter the password.Follow the message's instructions and set the password again.• If you have not:Perform the reinstallation procedure and return the hard disk to its condi-tion at the time of purchase, then set up Windows and reset the pass-word.Windows does not start up and num-bers or messages appearz This is a system startup error. Refer to "List of Error Codes" (Î page 43)z If “Remove disks or other media. Press any key to restart” is displayed:Î page 45Problems with Starting Up, Shutting Down, and Standby and Hibernation Mode