18Before asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution in thetable or a problem is not described below.Symptom Cause/solution ReferencepagesPower is not turnedon.When using a tested PoE injector for power supply• Are the tested PoE injector and the RJ45 female con-nector (cable coupler) connected using an Ethernetcable (category 5e or better)?Check whether the connection is appropriatelyestablished.• Depending on the tested PoE injector, the power sup-ply will stop when the demanded power exceeds itspower limit.Refer to the operating instructions of the tested PoEinjector in use.“Connecting”inInstallationGuideWhen using AC power supply• Is the power cable connected firmly to power thatmeets the required specifications?Check whether the connection is appropriately estab-lished.• Is the waterproof power supply connector attachedto the camera firmly?Check if it is attached correctly and firmly.The camera does notmove to the presetpositions accurately.• When the preset positions become inaccurate duringuse, it is possible to correct the positions by executingthe position refresh function.In addition, when “Position refresh” is set for the cre-ated schedule, the camera position will be correctedperiodically. In some situations, reconfigure the presetpositions.OperatingInstructions(included intheCD-ROM)When the camera ispanning/tilting, thecamera stopspanning/tilting.• The camera position may have become inaccurate.Carry out the refresh position function from the[Default reset] tab of the “Maintenance” page of thesetup menu.OperatingInstructions(included intheCD-ROM)The camera startspanning unpredict-ably.• This may be caused by noise.Check the exogenous noise level around the camera. 13Streaks remain onthe front glass sur-face even after thewipers are used.• The wiper is not in contact with the front glass, or thewiper rubber is deteriorated.Check if the wipers and the front glass are in contact.Contact your dealer to obtain and replace with thewiper rubber replacement part (PGVF2808ZAC1).−Troubleshooting